Terms of Service

1. Acceptance of Terms

By using our services, scheduling an appointment, or accessing dwhky.com, you agree to these terms. If you don't agree, please don't use our services.

2. Services Provided

Discount Water Heaters LLC provides comprehensive water heater services throughout Louisville, KY and surrounding areas:

Installation Services

• New water heater installation (gas, electric, tankless, hybrid)
• Water heater replacement and upgrades
• System conversions (tank to tankless, gas to electric, etc.)
• Permit acquisition and code compliance
• Gas line installation and modification
• Electrical work for water heater connections
• Venting system installation and upgrade

Repair Services

• Emergency water heater repair (24/7 availability)
• Diagnostic and troubleshooting
• Component replacement and repair
• Leak detection and repair
• Thermostat and heating element replacement
• Anode rod replacement
• Pressure relief valve service

Maintenance Services

• Annual maintenance inspections
• Tank flushing and cleaning
• System efficiency optimization
• Preventive maintenance programs
• Safety inspections and testing

Additional Services

• Free consultations and energy assessments
• Financing assistance and guidance
• Warranty service and support
• Veteran discount programs

3. Service Areas

We provide services in the following areas:

• Primary Service Area: Louisville Metro, Jefferson County, KY
• Extended Service Area: Oldham County, Bullitt County, Spencer County, KY
• Southern Indiana: Clark County, Floyd County, Harrison County
• Emergency Service: 24/7 within 30 miles of Louisville

Service availability may vary by location. Additional travel charges may apply outside our primary service area.

4. Pricing and Payment

Pricing Structure

• All prices include equipment, standard installation, permits, and disposal
• Quotes are valid for 30 days unless otherwise specified
• Prices are subject to change without notice
• Additional charges apply for non-standard installations
• Emergency service may include premium charges
• All prices exclude applicable taxes unless specified
• Veteran discounts available with valid military ID

Payment Terms

• Payment due upon completion of service unless financing arranged
• We accept cash, check, and major credit cards
• Financing available for qualified customers
• 50% deposit required for equipment orders over $3,000
• Late payment fees: 1.5% per month on outstanding balances
• Returned check fee: $35.00

Price Matching

We will match any legitimate written quote from a licensed competitor for identical equipment and services, subject to verification.

5. Scheduling and Service Terms

Appointment Scheduling

• Appointments scheduled based on technician availability
• Emergency services available 24/7 with premium rates
• Customer or authorized representative must be present
• 48-hour notice required for appointment changes
• Same-day cancellations may incur service charges
• Weather delays may affect scheduled appointments

Installation Requirements

• Customer must provide clear, safe access to work area
• Adequate workspace required around installation site
• Customer responsible for protecting personal property
• All permits obtained by Discount Water Heaters LLC
• Work must comply with local building codes
• Electrical and gas connections must meet code requirements

6. Warranties and Guarantees

🛡️ ONE-YEAR LABOR WARRANTY

Product Warranties

• Manufacturer warranties apply to all equipment
• Extended warranty options available for purchase
• Warranty terms vary by manufacturer and product type
• We assist with all warranty claims and service
• Products must be registered for warranty coverage

Service Satisfaction Guarantee

• 100% satisfaction guarantee on all services
• We'll make it right or refund your money
• Veteran-to-veteran commitment to excellence
• Same-day callback on any service concerns

7. Customer Responsibilities

As our customer, you agree to:

• Provide accurate information about your property and existing systems
• Ensure safe, clear access to all work areas
• Remove or protect personal items in work areas
• Provide necessary utilities (electricity, water) during service
• Follow all operating instructions and maintenance recommendations
• Report any issues or concerns within 30 days
• Allow reasonable access for warranty service
• Maintain adequate clearances around equipment

8. Emergency Services

24/7 Emergency Response

• Emergency services available 24 hours a day, 7 days a week
• Response within 2 hours for existing customers
• Emergency rates apply for after-hours service
• Priority given to safety-related issues

Emergency Service Rates

• Evenings (6 PM - 10 PM): 1.5x standard rates
• Nights (10 PM - 7 AM): 2x standard rates
• Weekends: 1.5x standard rates
• Holidays: 2x standard rates

9. Limitation of Liability

To the maximum extent permitted by Kentucky law:

• Our liability is limited to the amount paid for our services
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for pre-existing conditions
• Acts of God, natural disasters, and force majeure events are excluded
• Customer assumes responsibility for property protection

10. Cancellation and Refund Policy

Service Cancellations

• 48+ hours notice: No charge
• 24-48 hours notice: $50 cancellation fee
• Same-day cancellation: $100 fee or minimum service charge
• No-show appointments: Full service charge applies

Equipment Returns

• Unopened products: 30-day return period
• Restocking fee: 15% for opened/special order items
• Custom orders and installed products: Non-returnable
• Customer responsible for return shipping costs

11. Veteran Commitment

12. Insurance and Licensing

• Licensed: Kentucky Plumbing Contractor License #M8090
• Insured: $2,000,000 general liability coverage
• Bonded: $100,000 surety bond
• Workers' Compensation: Full coverage for all employees
• Background Checks: All technicians thoroughly screened

13. Dispute Resolution

Governing Law

These terms are governed by Kentucky state law and Jefferson County local ordinances.

Resolution Process

1. Direct Communication: Contact us immediately at 502-901-3090
2. Supervisor Review: Escalation to management within 24 hours
3. Mediation: Professional mediation if direct resolution fails
4. Arbitration: Binding arbitration for unresolved disputes
5. Legal Proceedings: Must be filed in Jefferson County, Kentucky

14. Environmental Responsibility

As a responsible Kentucky business, we:

• Properly dispose of old water heaters and materials
• Recycle metals and components whenever possible
• Comply with EPA refrigerant handling guidelines
• Follow Kentucky environmental protection standards
• Promote energy-efficient products and practices

15. Modification of Terms

We may update these terms periodically. Changes will be posted at dwhky.com with an updated effective date. Continued use of our services constitutes acceptance of modified terms.

16. Contact Information